Powering Disaster Recovery Teams with Seamless Technology Deployment

Industry

Electric Utility Service

Category:

IT Deployment & Endpoint Services

Date:

29 May, 2025
When a disaster recovery company tasked with restoring power to communities impacted by hurricanes and tornadoes needed a reliable technology partner, they turned to Clutch Solutions. With hundreds of field technicians deployed nationwide, their mission depends on fast and dependable IT infrastructure. Clutch stepped in, partnering strategically with distribution leader D&H Distributing and endpoint provider Dell Technologies to deliver a seamless and scalable solution that keeps their teams connected and operational when it matters most. 

Client Profile

A national leader in mission critical electric utility services, the client specializes in the construction, repair, and maintenance of electrical infrastructure across the full lifecycle, from distribution and transmission lines to substations and vegetation management. Known for their rapid response and operational excellence, they are often first on the ground restoring power in the wake of natural disasters. To support their growing and highly mobile field operations, they required a dependable technology partner to streamline IT deployment and keep crews connected in high pressure environments.

The Challenge

The client required more than just hardware. They needed a fully integrated long-term technology solution. With field teams scaling rapidly across multiple states and deployment windows driven by seasonal urgency, the traditional procurement and setup process could not keep pace. They needed a trusted partner who could streamline and future proof their operations.

The Solution: Clutch, D&H, and Dell Technologies

Clutch Solutions, serving as the client’s trusted value-added reseller, led the multiyear engagement by managing the entire technology strategy from procurement and configuration to delivery and deployment. In collaboration with D&H Distributing to provide the complete set of services required, and endpoint provider Dell Technologies, Clutch delivered a seamless and scalable solution that supported the client’s evolving operational needs.

The endpoint solution that was required had a multilevel use case that included environmental challenges. Our teams provided multiple options that met each requirement, from Dell rugged laptops to support the field teams operating in extreme conditions, to various levels of high-end notebooks and desktops for all internal staff needs. This ensured that each user group had the right technology for their specific working environment.

To support their expanding field teams, Clutch also established and equipped fully functional satellite offices in Indiana and Florida, providing all necessary infrastructure and technology. By coordinating sourcing, imaging, and on-site setup through its strategic partners, Clutch ensured every Dell laptop arrived fully prepared for immediate use, eliminating downtime and accelerating readiness in the field.

Key Results

✅ Ongoing three-year partnership supporting annual disaster recovery deployments

✅ 125-250 Dell laptops deployed yearly, preconfigured and installed across multiple locations

✅ 30% cost savings on Dell devices through strategic alignment

✅ Reliable installation services powered by the D& H services team

✅ Established satellite offices in Indiana and Florida

✅ Streamlined communication and execution, removing traditional roadblocks in technology deployment

“All teams came together to discuss the challenges at hand and delivered a right sized solution for every need required.  Not only meeting immediate needs but making sure our customer is properly positioned for the future.  It’s always great to see how our partnerships truly do make an impact and drive human progress through technology.”
Jed Villa
Dell Technologies and D&H Distributing Account Executive
By supplying the right technology and complete service support, Clutch Solutions empowered a mission critical disaster recovery company to serve communities more effectively and helped keep the power on when it mattered most.